❓ Frequently Asked Questions
Get answers to the most common questions about our sourcing services
🔍 General Questions About Sourcing
How does Supplier Ally vet suppliers?
We conduct supplier audits, reviewing certifications, production capabilities, and quality standards.
Can I visit suppliers myself?
Yes, we encourage direct visits if you wish, and we can arrange meetings for you.
How do you handle communication barriers?
Our multilingual team ensures seamless communication and prevents misunderstandings.
Do you work with small businesses only?
No. While we specialize in small-medium businesses, we welcome all clients.
What if I don’t know how to describe my product in detail?
No worries! Our consultation helps turn your ideas into technical specifications.
What industries do you specialize in?
We have expertise across electronics, textiles, home goods, automotive parts, and industrial equipment sectors.
🚚 Questions About Logistics
How long does it take to ship products from China via sea?
Shipping times vary but typically take 3-6 weeks depending on destination.
Can you handle air freight logistics?
Yes, air freight shipping is available for faster delivery timelines.
Do you support shipping customization (e.g., branded packaging)?
Absolutely. We can coordinate with suppliers for custom packaging.
What happens if my products are delayed?
We immediately investigate the cause, liaise with carriers, and offer contingency plans.
Can you arrange insurance coverage for goods in transit?
Yes, we help secure comprehensive coverage to protect your shipment.
Do you handle customs clearance procedures?
Yes, we manage all customs documentation and clearance processes to ensure smooth delivery.
✅ Questions About Product Quality
How do you guarantee product quality?
Through rigorous inspection protocols at each production phase: pre-production, in-process, and pre-shipment.
What certifications can be required for products?
This depends on your target market. For example, FDA for food-related goods or CE marking in Europe.
Will I get updates during production?
Yes, we provide visual updates, reports, and production timelines.
Can I request third-party inspections?
Yes, we’re happy to facilitate independent quality inspections.
What’s your defect rate policy?
We commit to minimizing defects and negotiating resolutions with suppliers for any issues.
Do you offer product testing services?
Yes, we coordinate comprehensive product testing including safety, durability, and compliance testing.
💬 Still Have Questions?
Our expert team is ready to help you with personalized sourcing solutions